Skandiabanken
Project information
- Services: Iterative user testing
- Client: Skandiabanken
- Project dates: 2007-2014
Projects in brief
We supported Skandiabanken when they developed a new version of their online bank. The focus for the bank was on better performance, providing more services and better usability.
The mission
Over the years, Skandiabanken has won several awards for its online bank, so customers naturally had high expectations for a new version. Usability Partners has participated in the development project with the goal of creating an even more usable online bank.
Our work
During the development process we conducted a series of rapid prototype tests with users, both on paper and with simple clickable prototypes. Tests were performed continuously, sometimes only a few days apart, where feedback from the first tests was directly applied and tested further in the next round of testing.
The big advantage of testing in this way has been providing rapid feedback whilst keeping costs relatively low. The aim with this approach was to enable valuable feedback to gathered on what worked well (or not so well) in order to help make timely design decisions and steer the development process.
The result
Potential usability problems with different aspects of the designs were identified and addressed at an early stage, avoiding expensive development costs and time-consuming changes late in development. The risk of internal conflicts was also reduced as by ensuring that different design options were evaluated objectively, avoiding extensive debates of the type "I think we should do the design this way".
"It has been exciting to follow Skandiabanken's development over the years. In several projects we've been able to follow and support the iterative design process from start to finish which has been especially rewarding."
More cases