Guidance on what user-centred activities to conduct when during development, to ensure good usability.
Gathering and analysing user requirements in order to understand and prioritise content and functionality needed in the user interface.
Design concepts and prototypes to illustrate overall interface layout, functionality and usage flow, and support to designers/developers.
Independent usability evaluation - from short informal tests and expert reviews, to large international user studies.
Providing detailed insights into how users interact with an interface - what they focus on and what they don't.